Effective Date: September 2, 2026 | Last Updated: September 2, 2026

General Policy

LifelineFlow aims to provide clear pricing and fair refund procedures. Refund eligibility depends on the service purchased, work already performed, and any third-party or government charges incurred.

Before Substantive Work Begins

If you cancel before substantive work begins, we may approve a full or partial refund, less any nonrefundable processing, government, supplier, or third-party fees already incurred.

After Work Begins

Once document review, consultation, research, form preparation, tax preparation, design work, booking activity, submission, or other substantive work has begun, the LifelineFlow service fee may become partially or fully nonrefundable.

Completed Services

Fees for substantially completed or delivered services are generally nonrefundable, except where required by law or where LifelineFlow determines that a refund is appropriate.

Government and Third-Party Charges

Government filing fees, passport or consular fees, immigration filing fees, airline/hotel/cruise charges, visa fees, shipping, software, supplier, and payment-processing charges may be nonrefundable and are governed by the applicable third party.

Travel Services

Travel cancellations, changes, credits, and refunds are subject to the applicable airline, hotel, cruise line, tour operator, or booking provider's fare rules and policies. LifelineFlow cannot override supplier restrictions.

Custom Printing and Design

Custom printing may become nonrefundable after production begins. Design fees may become nonrefundable after substantial design work or delivery.

How to Request a Refund

Send a request to info@lifelineflow.com with your name, service, purchase date, invoice/order number if available, and reason for the request. Approved refunds are generally returned to the original payment method when reasonably possible.

Processing Time

Approved refunds may require additional processing time by banks, card networks, payment processors, or travel suppliers.

Contact Us

For questions about this policy, contact LifelineFlow / Lifeline Multi Services at 16 Victory Street, Suite 205, Stamford, CT 06902 or email info@lifelineflow.com.

Important: This policy is intended as a general business policy and does not replace service-specific disclosures or rights that cannot be waived under applicable law.